Complaints

At AGISA , we are committed to providing quality service and efficiently addressing any incident, complaint, or claim our clients may have. In accordance with current regulations , including the MiFID II Directive , we have an internal complaints handling procedure to ensure a prompt, fair, and transparent response.

Please email serveialclient@agisa.ad with any complaints related to investment services, financial information, advice, or any other matter related to our business.

Before submitting your claim, please note:

• You can submit your claim in person, online, or in writing .
• Your claim will be reviewed confidentially by our customer service team.
• You will receive a reasoned response within a maximum of one month .
• If you are not satisfied with the response, you can contact the Andorran Financial Authority (AFA) or other alternative dispute resolution mechanisms.